Arista Services
Arista A-Care Service Offerings
Arista A-Care service offerings are designed to provide you with world-class support when you need it. Arista TAC engineers leverage years of industry experience and can complement your IT team with expertise on all Arista products. A-Care service offerings are available 24x7x365 with advance replacement options to minimize any network downtime. All A-Care Service options include full access to bug fixes and software downloads.
A-Care Software
This service option provides you with 24x7x365 access to Arista Global TAC. Arista TAC engineers can help you resolve most of your network issues promptly. Stay up to date on bug fixes and new features by visiting the download center.
A-Care Basic
In addition to all the features of A-Care Software Service, this option provides you with continued hardware support. Just return the failed device to Arista and a replacement will be shipped out to you within 10 business days. In addition, you will receive proactive notifications from Arista about critical software or hardware issues.
A-Care Next Business
This service option is for the demanding customers who require fast turn-around hardware replacements. In addition to all advantages of A-Care Basic, your hardware will be covered by Next Business Day* Advanced replacements.
Arista A-Care Services at a Glance
|
A-Care Software |
A-Care Basic |
A-Care Next Business |
| Unlimited 24x7 TAC access |
✓ |
✓ |
✓ |
| Software Download |
✓ |
✓ |
✓ |
| Online Case Management |
✓ |
✓ |
✓ |
| Arista Networks Community Forums |
✓ |
✓ |
✓ |
| Advance Replacement of Hardware |
✘ |
✘ |
✓ |
| RMA service level |
- |
Return to Factory |
Next Business Day* |
|
|
